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WRAYBURN COMMUNITY ORGANISATION REPAIRS POLICY

OUR REPAIRS RESPONSIBILITY

What the TMO is responsible for

​WRAYBURN COMMUNITY ORGANISATION

Repair Responsibilities

Wrayburn Community Organisation is responsible for the repairs and for work on void properties and for repairs to communal areas of buildings and the estate listed except where the work constitutes Major Works or is the responsibility of the Council

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Who to call? Reporting Repairs – All daytime repairs (9am to 5pm Monday to Friday) must be reported to the TMO Manager, however our contractor AE Elkins will deal with any emergency repairs when the TMO Manager is off duty by calling 020 3887-6864. For routine repairs, please call the TMO Manager, on 020 7018-5355. Out of Hours Emergency (after 5pm to 8am Mon to Fri; Weekends & Bank Holidays) & Heating & Hot Water; Lift and TV Aerial issues; or any communal repairs such as blocked drains, stacks, gullies or roof leak – please call the Council’s call centre - Southwark Council on 020 7525-2600.

REPORTING A REPAIR


Who to call?

Reporting Repairs – All daytime repairs (9am to 5pm Monday to Friday) must be reported to the TMO Manager, however our contractor AE Elkins will deal with any emergency repairs when the TMO Manager is off duty by calling 020 3887-6864.

For routine repairs, please call the TMO Manager, on
020 7018-5355.

Out of Hours Emergency (after 5pm to 8am Mon to Fri; Weekends & Bank Holidays) & Heating & Hot Water; Lift and TV Aerial issues; or any communal repairs such as blocked drains, stacks, gullies or roof leak – please call the Council’s call centre – Southwark Council on 020 7525-2600.
Here For You This is one of our most important services. It’s what can make a big difference for many of our residents. We expect it to be provided with the highest level of excellence. With this service, we ensure all details are simple, seamless and handled in a timely manner. Whenever you have a repair carriers out we will ask you how well the works was carried out for Wrayburn Community Organisation, you can trust that you’re in great hands.

SATISFACTION


Here For You

This is one of our most important services. It’s what can make a big difference for many of our residents. We expect it to be provided with the highest level of excellence. With this service, we ensure all details are simple, seamless and handled in a timely manner. Whenever you have a repair carriers out we will ask you how well the works was carried out for Wrayburn Community Organisation, you can trust that you’re in great hands.

REPORTING A REPAIR DAY TIME 9 AM TO 5PM, PLEASE CALL THE TMO OFFICE ON 020 70138-5355 OR EMAIL WCOMANAGER@OUTLOOK.COM.  OUR CONTRACTOR (AE ELKINS TEL. 020 3887-6864) WILL DEAL WITH ANY EMERGENCY WHEN THE TMO MANAGER IS NOT ON DUTY.

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